Diffeo Privacy Policy

This privacy policy ("Policy") is designed to inform users of the Diffeo service, including all associated apps, software, and websites (collectively, the "Service") about how Diffeo, Inc. ("Diffeo," "we" or "us") gathers and uses personal information collected by us in connection with the Service. We will take reasonable steps to protect user privacy consistent with the guidelines set forth in this policy and with applicable U.S. laws. In this policy, "user" or "you" means any person using or otherwise benefiting from the Service or otherwise submitting personal information to us via the Service. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE. This Privacy Policy is incorporated by reference into the Diffeo Terms of Service, to which you agree to be bound by using the Service.

What Information Do We Collect?

Limited Personal Information: We may collect the following personal information in connection with the Service: (a) if you register as a Diffeo user, we may collect personal information that you submit to us, such as your name and email address; (b) if applicable, we may collect payment information from such as your name and credit card information; and © if you communicate with us by email, we will collect your email address. All of this information is referred to in this Policy as "Personal Information."

Other Personal Identifiers: Apart from the limited personal information described above, we do not collect and do not wish to receive any personally identifying information. Without limitation, we request that you not submit to us any social security number, financial account number, credit or debit card number (other than payment information provided for the Service), driver’s license number or government ID number.

User Data: When using the Service, and depending on the nature of user files and their location, user files and names and portions thereof are uploaded to the Service. All data uploaded by users at the direction of users is referred to in this Policy as "User Data."

Web Tracking Information: We, and our third party service providers, may use web tracking technologies such as cookies, web beacons, pixel tags and clear GIFs in order to operate the Service efficiently and to collect data related to usage of the Service. Such collected data ("Web Tracking Information") may include the address of the websites you visited before and after you visited the Service, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Service you visit and what links you clicked on, and whether you opened email communications we send to you. In order to collect Web Tracking Information and to make your use of the Service more efficient, we may store cookies on your computer. We may also use web tracking technologies that are placed in web pages on the Service or in email communications to collect information about actions that users take when they interact with the Service or such email communications, and our Contractors (as defined herein) may also do so. We do not correlate Web Tracking Information to individual user Personal Information, except for internal operational, product development, and administrative purposes of the Service. Some Web Tracking Information may include data, such as IP address data, that is unique to you. You may be able to modify your browser settings to alter which web tracking technologies are permitted when you use the Service, but this may affect the performance of the Service.

How Do We Use the Information We Collect?

Personal Information: Your Personal Information may be supplemented with additional information regarding your activities on the Service; to the extent that such information is linked specifically to you, we will treat that additional information as your Personal Information. We may use your email address to send you informational materials regarding the Services, or marketing materials regarding Diffeo’s other products and services. We may also use Personal Information for the internal operational, product development, and administrative purposes of the Service.

User Data: We collect and temporarily store User Data in order to provide the Service to you, and it may be used for the internal operational, product development, and administrative purposes of the Service.

Web Tracking Information: We use Web Tracking Information to administer the Service and to understand how well our Service is working, to store your user preferences, and to develop statistical information on usage of the Service. This helps us improve our Service, personalize your user experience, and to measure overall effectiveness.

Aggregate Information: We will also create statistical, aggregated data relating to our users and the Service for analytical purposes ("Aggregate Information"). Aggregate Information is derived from Personal Information and User Data but in its aggregated form it does not duplicate or reveal any User Data or relate to or identify any individual. This data is used to understand our customer base and to develop, improve and market the Service and our other services.

What Information Do We Disclose to Third Parties?

Personal Information and User Data

We will not disclose your Personal Information or User Data to any third parties except as follows:

(i) to third party contractors engaged to provide services on our behalf ("Contractors"), such as performing marketing, analyzing data and usage of the Service, hosting and operating the Service or providing support and maintenance services for the Service, or providing customer service. We enter into agreements with all Contractors that require Contractors to use the Personal Information they receive only to perform services for us.

(ii) when we have your consent to share the information.

Web Tracking Information: We disclose Web Tracking Information to Contractors, in order to analyze the performance of the Service and the behavior of users, and to operate and improve the Service.

Aggregate Information: We may disclose aggregated data that does not contain Personal Information or User Data to any third parties, such as media outlets, potential customers, business partners, and funding sources, in order to describe our business and operations.

Network Operators: Use of the Service may involve use of the services of third party telecommunications carriers. These carriers are not our contractors, and any information that a carrier collects in connection with your use of the Service is not "Personal Information" and is not subject to this Privacy Policy. We are not responsible for the acts or omissions of telecommunications carriers.

Legal Exception: Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property. However, nothing in this Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Business Transfers: In the event that Diffeo is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This Policy will apply to your information as transferred to the new entity.

Privacy Settings/Opt Out

If you wish to modify any of your user profile information, remove your email from our mailing list, or cancel your account, please contact us at support@diffeo.com.

Your removal from our mailing list or database will not remove User Data you have submitted to us or records of past use of the Service, nor delete information stored in our data backups and archives. User Data, including User Data submitted, data on past queries and data stored in backups and archives will be maintained and/or deleted in the ordinary course of our business. Diffeo does not provide copies of User Data to its customers.


Security: We use reasonable security precautions to protect the security and integrity of your Personal Information in accordance with this policy and applicable law. However, no Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.

Links: The Service may contain links to other websites and services, including payment services. We are not responsible for the privacy practices or the content of those websites, and you should review the privacy statements of each third party website you visit. This Policy applies solely to information collected by the Service.

Amendments: We may revise this Policy from time to time. The most current version of the Policy will govern our use of your information and will always be located at www.diffeo.com/privacy. If we make a change to this Policy that, in our sole discretion, is material, we will notify you via the Service or via email to the email address associated with your account. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Policy.

Children: We do not knowingly collect or retain personally identifiable information about persons under 13 years of age. Any person who provides their personal information to us via the Service represents that they are 13 years of age or older. We encourage parents and legal guardians to monitor the activity of those under 13 years of age. If you have reason to believe that a child under the age of 13 has provided personally identifiable data to us, please contact us, and we will make every effort to delete that information from our databases.

Service Visitors from outside the United States: Rastech and its servers are located in the United States and are subject to the applicable state and federal laws of the United States. If you choose to access or use the Service, you consent to the use and disclosure of information in accordance with this privacy policy and subject to such laws.

Effective Date of this policy: June 1, 2016